FREQUENTLY ASKED QUESTIONS
Got a question? We're here to answer! If you don't see your question here, email us at info@thebrickguard.com
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Brick Guard Contact
Enquires: info@thebrickguard.com (We typically respond within 1-2 hours)
Mailing address : 16/2930 Domingo Ave, Berkeley, CA, 94705
Safety and testing of our product?
We randomly select our guards for testing and auditing by a third-party organization adhering to world-class standards. This process ensures the quality of our guards, certifying that they are safe and free from harmful substances.
Be wary of inferior products that may contain traces of lead and other harmful substances. However, by leaving out these elements, the guards will yellow over time when exposed to direct sunlight.
What is your warranty period?
We warrant that our guards are free from defects in workmanship and materials under recommended use for a period of 12 months.
Please note that exposure to direct sunlight will cause the color to fade over time; however, this does not affect the durability of the guard. This is due to the decision to omit toluene and heavy metals from the manufacturing process, resulting in a more child and pet-friendly product.
We recommend using the white guard indoors, under cover, or away from direct sunlight.
Shipping, Taxes & Duties
Same day postage for orders placed before 2pm EST; orders placed after this time will be shipped on the next business day. You will be provided with a tracking number once dispatched through either DHL, FedEx or Australia Post.
Our guards will be shipped from the warehouse closest to the destination (Usa or Australia) depending on inventory availability.
Brick Guard will cover the cost of all customs taxes and import duties into the USA, should they arise.
The average shipping time to major US cities is between 5-9 business days and delivery to rural areas may take a bit longer.
Currently we do not ship to PO Boxes.
Are the guards easy to remove?
Absolutely! We have designed slimline and discreet corner guards with a 3M adhesive backing. This feature enables effortless removal without causing any damage to surfaces such as brick, render, timber, steel and concrete.
Additionally, if you are mounting our corner guards onto a wet substrate or re-mounting them multiple times, an MS polymer silicone can be used for extra bonding strength. This silicone can be found in any major hardware shop. Simply apply it in a squiggly line down the length of the back of the guard, and you can guarantee that the bonding will outlast the lifespan of the guard.
Can the guards be cut?
Yes, the guards can be cut to desirable lengths/widths with a stanley knife or even a sharp pair of scissors.
Cleaning the guards
Corner guards can accumulate dirt, dust, and grime over time. Regular cleaning can prevent this. Use a soft cloth or sponge with mild soap and water to wipe down the surface. Avoid using harsh cleaners and scrubbing too much to prevent damage.
Can the guards be painted?
Yes, they certainly can. If you don't see your preferred color or want to freshen up your existing guards, we recommend using a water-based spray paint, which is available at most hardware stores.
Here's how to do it:
1. Clean the guard thoroughly before painting.
2. Apply the paint using long, sweeping strokes to ensure even coverage.
3. Optionally, apply a sealing spray over the top to lock in the paint.
Polyurethane guards may fade over time and lose their pigment. To address this, especially for outdoor guards, you can refresh them with a new coat of spray paint when needed. Note: We have chosen to omit heavy metals from our manufacturing process to make them safer for users, especially around children and pets.
US consumer law
All Brick Guard corner guards are covered by guarantees that’s cannot be excluded under US consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
Disclaimer
Our guards serve as a cushion, softening stumbles, bumps, and falls by reducing the impact. While they provide a comforting layer of defense, it's essential to remember that eliminating risks altogether is always best.
Additionally, nothing can replace the importance of adult supervision around children.